Privacy Policy

Golden Years Tech Help uses the contact information provided through calls, texts, emails, and booking requests to schedule, confirm, and prepare for support requests.

Information such as name, phone number, email address, location, and service details may be used to communicate with the client, coordinate appointments, and maintain service records.

Golden Years Tech Help does not sell client information. If payment details are collected, they are handled through the relevant payment provider or business systems used to process the request.

Information We Process

Service records may include contact details, appointment preferences, device and issue descriptions, staff assignments, communications, invoices, payment status, and consent records. Card details are entered into Stripe's secure payment form and are not stored in the Golden Years CRM.

Service Providers

Golden Years Tech Help uses service providers to operate the website and CRM, including Netlify for website hosting, Supabase for authentication and CRM data, Google Calendar for scheduling, Resend for email delivery, and Stripe for card payments. These providers receive only the information needed to perform those services.

Retention and Security

Records are retained for service history, customer support, accounting, fraud prevention, and other legitimate business or legal needs. Access to CRM records is restricted by staff role, and sensitive integrations use authenticated server-side functions.

Your Information

To ask about, correct, or request deletion of personal information, contact us using the email address below. Some records may need to be retained for payment, tax, dispute, security, or other legal obligations.

Questions about privacy practices can be directed to sales@goldenyearsth.com.